These General Terms and Conditions of Purchase regulate the use of the henryhoggs.com website (hereinafter “the website”) of which HENRY HOGGS S.L. He is the owner.
The use by the client of the services of the henryhoggs.com internet store presupposes, in any case, the adherence to the Terms and Conditions in the version published by henryhoggs.com at the time of the purchase order. Therefore, it is necessary for the customer to read these Terms and Conditions before proceeding to make a purchase.
1. SCOPE OF THE CONTRACT
These General Conditions of Purchase apply to the sale of all items of henryhoggs.com through its website, to consumers who can have delivered orders in Spain (peninsula only). Henryhoggs.com reports that its website is directed exclusively to an audience over 18 years of age. Henryhoggs.com reserves the right to cancel a user’s access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
2. PURCHASE LIMIT
For security reasons, purchases over € 250 cannot be made unless previously authorised.
The applicable prices are those indicated on the website on the date of the order. The prices are detailed in each article and include the I.V.A. (Value Added Tax). The amount of shipping costs is indicated to the customer at the time the order is placed.
Payment will be made at the end of the purchase process and will be an indispensable condition for its formalization. In no case can payment be made later. Payment is not allowed through deferred procedures such as cash on delivery, transfer or store payment at the time the order is collected. Supported payment methods: Purchases can be paid with a Visa®, Mastercard® or American Express® credit card as well as a 4B or 4B Maestro debit card (which implies an automatic charge). In any case, the payment method is chosen during the purchase process on the corresponding screen. The customer must notify henryhoggs.com of any improper or fraudulent charges on the card used for purchases, by email or by telephone, in the shortest possible time so that henryhoggs.com can make the necessary arrangements. Suppliers or issuers of payment methods may adopt anti-fraud measures that entail the rejection of certain types of operations. Henryhoggs.com is not responsible for the application of this type of security policy.
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If the delivery cannot be made due to the absence of the recipient, the transport agency will leave an indicative note and try to contact the recipient by telephone. After two failed attempts, the customer must contact the transport agency to proceed with the delivery.
6. RETURNS AND CANCELLATIONS.
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The user can cancel the purchase process as long as it has not been processed. In order to ensure such cancellation by the client, it is advisable to immediately contact HENRY HOGGS S.L by email to [email protected] or by phone, 623046578 (eng) or 623046549 (esp).
7. CUSTOMER SERVICE.
For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:
– Telephone: 623046578 (English) or 623046549 (Spanish)
– Email: [email protected]
8. MODIFICATION OF THE GENERAL PURCHASE CONDITIONS.
HENRY HOGGS. S.L reserves the right to modify these General Purchase Conditions at any time. No modification will affect orders that are already in progress.
9. FORCE MAJEURE.
The fulfillment by HENRY HOGGS S.L of all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to HENRY HOGGS S.L. HENRY HOGGS. S.L will inform the client of such a fortuitous or force majeure case within seven days of its occurrence. In the event that such suspension is extended beyond a period of fifteen days, the customer will then have the possibility to rescind the current order and will then proceed to its reimbursement under the conditions provided in point 6 of these General Conditions shopping.
10. APPLICABLE LAW AND JURISDICTION
These General Conditions of Purchase are subject to Spanish legislation. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the client’s domicile.